3-Year Guarantee

Our commitment to quality ensures that all Lazy Susan products are designed and manufactured using the highest quality materials and production techniques. To underline the confidence we have in the quality of our furniture, we offer the following guarantees:

3 Years

Structural

During the warranty period, the Company will, at its discretion, repair or replace faulty parts at no cost to you. This covers defects in materials and workmanship. Parts will only be replaced if all applicable terms outlined below have been followed.

Paint/Powder Coating

Our paint and powder coating are designed to be durable and long-lasting. If any issues arise with the coating during the warranty period, the Company may, at its discretion, replace the affected parts free of charge. Replacement will be provided only if the common terms listed below have been met.

1 Year

Cushions

Cushions purchased directly from us are advertised as shower-proof; however, they are not designed for outdoor storage. We do not accept claims related to weather damage.

Parasols

Parasols purchased directly from us are advertised as shower-proof; however, they are not intended for outdoor storage. Our parasols are intended to be used as an accessory in combination with a table and parasol base. Using the parasol independently, without a base, will void any warranty claims.

Parasol bases

Our parasol bases are made from cast iron to provide the necessary weight for stability. Due to the nature of cast iron, these bases may rust over time.

Guarantee Terms

  • The product must not have been misused, handled carelessly, damaged, neglected, or exposed to unsuitable conditions. Improper or inappropriate use will void the warranty.
  • If a non-faulty product is returned and is not in a resalable condition, a deduction will be made to reflect its condition, and the remaining balance will be refunded.
  • "Faults" in this guarantee refer to imperfections that affect the product's functionality. The guarantee does not cover normal wear and tear from regular use. Cosmetic damage such as dents, scratches, marks, or similar imperfections are excluded. Minor fading over time is considered normal.
  • The guarantee does not cover damage, loss, or other circumstances beyond Lazy Susan’s control, including: unauthorised repairs, pest infestations, negligence, misuse, improper handling or abuse, natural events such as wind damage, hurricanes, tornadoes, floods, fire, or other force majeure events.
  • Lazy Susan parasols, cushions, and Textilene fabrics come with a one-year guarantee only.

These guarantees are offered as additional benefits and do not affect your statutory consumer rights. All complaints will be investigated, and if a fault in materials or workmanship is confirmed, Lazy Susan Furniture, at its discretion, will repair or replace the product or part. Lazy Susan’s decision on how to resolve the complaint will be final. Any replaced product or part will become the property of Lazy Susan. All information is subject to our Terms & Conditions.

Should you have any questions or require assistance, please contact our customer services team, who will be happy to help.