FAQs
Can I really leave my garden furniture and cushions outside all year?
Absolutely. Our furniture is made of cast aluminium, which is powder coated to produce a beautiful and durable finish. It won’t rust or rot and can indeed be left outside, uncovered, even through the harshest of winters.
Our cushions and parasols, although water resistant, should be kept covered when not in use, to ensure that they remain in excellent condition, ready when you need them, for years to come.
How long will it take for my order to be delivered?
Delivery in the UK typically takes between 2 and 10 days, depending on the size of your order.
How do I apply a promo code?
Once your basket is complete, proceed to Checkout, where you can enter the discount code in the designated Discount Code field and click Apply.
Do you have a physical store or showroom I can visit?
We currently have one location for customers to visit, located at Stansted Park Farm Shop in Hampshire:
Stansted Park Farm Shop
Maze Courtyard
Stansted Park
Rowlands Castle
PO9 6DX
Our furniture is displayed in the courtyard to the right of the shop, featuring a selection of our best-selling dining sets, benches, and bistros.
Please note, Lazy Susan staff are not on-site, so we recommend calling us upon arrival for any questions.
Stansted Park also offers attractions such as a maze, mini railway, café, garden centre, and a stately home.
What payment methods do you accept?
We accept payments via MasterCard, Visa, American Express, Maestro, Diners Club, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. You can also choose to pay by bank transfer.
How much weight can the chairs bear?
We tested our chairs at the maximum test weight available, 110kg. All our chairs and benches have passed the stress tests of EN 581.
This means, for example, that the chairs can withstand a person weighing 110kg repeating the action of sitting down and leaning onto the backrest 50,000 times. The tests modelled a person weighing 110kg, and for the benches, it is two people, each weighing 110kg.
We applied the most demanding level of stress tests, designed for commercial use, so our chairs and benches are structurally fit for use in places such as hotels and restaurants.
What is your parasol base made of?
Our parasol bases are made of cast iron to provide the necessary weight for support. Unlike aluminium, this material can be prone to rust if not properly maintained, so care is needed to keep it looking its best.
Do you provide any touch up paint?
Accidents happen and we are here to help.
Visit this page to purchase touch up paint in your desired colour. If you need any assistance with your order, please don't hesitate to contact our customer service team.
Can I return my order?
You can return your order within 14 days of receiving it if you're not satisfied. Return conditions may vary based on the reason. For details, visit our Returns Policy: https://www.lazysusanfurniture.co.uk/returns-information/
How can I get a copy of my receipt?
To get a copy of your invoice, log into your account, go to "Account," select the order you're interested in, and click "Download Invoice."
Do you sell covers for the furniture / parasol?
Unfortunately, we don't supply covers for our furniture or parasols.
Do you offer an assembly service?
We do not offer an assembly service. However, we are quite confident to say that our furniture is very easy to assemble.
You can find the instructions on our product pages under the section "Assembly Instructions"
Do you offer any financing or instalment payment options?
Lazy Susan does not offer financing or instalment payment options. However, if you choose PayPal, you may be able to pay in three instalments for orders between £30 and £2000. For more details, visit PayPal
Can't find what you are looking for?
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Call us
Our friendly team are available to chat Monday - Friday 8:30am - 5pm. Please contact us on 01243 717 197 and we will be happy to assist with your queries.
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Email us
We are here to help 5 days a week, and aim to get back to you as quickly as we can. One of our team will be back in touch within 1-2 days. Email us at service@lazysusanfurniture.co.uk.
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Chat to us
Our live chat is here to help when you're looking for an instant answer. Simply click on the icon in the bottom right of your screen to get started.